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    Terms of service

    TERMS OF SERVICE

     

    SECTION A

    GENERAL TERMS OF SERVICE

     

    The present Terms of Service regulate the use of the Boom Festival Bazaarwebsite owned by Good Mood – Produção e Comercialização de Audiovisuais, Lda. (the “Good Mood”).

    Anyone browsing Boom Festival Bazaar will be considered a User. If the User carries out a commercial transaction carried out through the Boom Festival Bazaar, he/she will be designated as a Customer regarding the points that regulate electronic commerce.

    Good Mood is the entity responsible for the sales conducted on the Boom Festival Bazaar of its own Products and those of its suppliers. All e-commerce services are only available to end consumers, excluding purchases for resale purposes.

    Browsing the Boom Festival Bazaar website and purchasing any Product advertised on it implies the acceptance of these Terms of Service. When using the Boom Festival Bazaar and placing an order on it, the User/Customer:

     

    • Declares they have read and agreed to these Terms of Service, without the need for any further act or consent;
    • Declares they are at least eighteen (18) years of age and/or of legal age in the jurisdiction of your residence;
    • Declares that they have the legal capacity to contract and use their own means of payment;
    • Declares that they will not make fraudulent use of the Boom Festival Bazaar, contrary to the law or good customs;
    • Declares they accept that Portuguese legislation will regulate any conflict, without prejudice to any legal provision to the contrary, community directive or international treaty.

     

    If you have any questions about the Products or their use, or even about how to make a purchase, or if you would like to make any suggestions, please do not hesitate to contact us at:

     

    Good Mood – Audiovisual Production and Marketing, LDA

    N.I.P.C.: PT504208209

    Address: Industrial Zone – Business Incubator Building, 6060-182 Idanha-a-Nova, Portugal

    Email: bazaar@boomfestival.org

     

    Section A.1. - Definitions

    • User:Boom Festival Bazaar website user;
    • Customer: User who makes a purchase on the Boom Festival Bazaar;
    • Boom Festival Bazaar:website at https://bazaar.boomfestival.org ;
    • Good Mood:the entity responsible for Boom Festival Bazaar;
    • Products: any physical goods sold at on Boom Festival Bazaar.

     

    Section A.2. – Legal Notice

    2.1. Language: All contractual information is written in Portuguese, as well as information on Products, email communications and check out / completion of the sale, with the exception of expressions specific to this area of ​​commerce. The translation into English is for informational purposes only. In case of any discrepancy, inconsistency or conflict between the translation and the Portuguese version, the Portuguese version will prevail.

    2.2. Law:Good Mood does not guarantee that all information published is in compliance with the legislation in force in the jurisdiction of the User and/or the Client, except for the territory of Portugal and, where applicable, the European Union. Thus, access to contents published on the Boom Festival Bazaar from places where they are illegal is expressly prohibited. The User who chooses to access the Boom Festival Bazaar from these locations, will do so at his/her own risk, and will be solely responsible for such act.

    2.3. Intellectual Property:Good Mood is the owner of Boom Festival Bazaar and its contents, which are intended for strictly personal use. This includes documentation, images, characters, design, music, software, code and format scripts where applicable. The material included on Boom Festival Bazaar is protected by intellectual property rights. Its reProduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes is strictly prohibited without the prior written consent of Good Mood. Uses of the contents of Boom Festival Bazaar for any purpose other than the above mentioned are not permitted.

    2.4. Change of Terms and Conditions: Good Mood reserves the right to change the Terms of Service contained in this legal information. The Client will receive notification of the change in the Terms of Service when opening the Boom Festival Bazaar or when accessing its reserved area.

    2.5. User Registration: User registration on Boom Festival Bazaar is optional (but recommended) in order to make a purchase. Registration is very quick and simple. An online form will be presented to fill out. Registering is useful as you will be able to access your purchase history and have greater ease in making your next purchases.

     

    Section A.3. Privacy and Security

    3.1. Privacy:All personal information provided to Boom Festival Bazaar will be processed in accordance with our Privacy Policy, which you can consult on the same website. Our commitment is to act responsibly and not to use your Personal Data for any purpose other than providing the best service to the User and/or Customer. Except as provided in the Privacy Policy, Good Mood guarantees not to share any personal information with third parties without the prior consent of the User and/or Customer.

    3.2. Security: Boom Festival Bazaar is protected in accordance with international internet browsing standards, so that, if used correctly, the User is guaranteed safe browsing. Good Mood declines any responsibility for any problems, delays in the delivery of electronic communications, damages, transmission of viruses or risks that the User may incur during the misuse of the website, as well as any deficient use of the same and /or from intersections or manipulations of electronic communications by third parties and/or virus transmissions.

    3.3. Liability: Good Mood does not assume any liability arising from the improper or inappropriate use of the Products sold on Boom Festival Bazaar. The Customer is requested to carefully analyse the information about the Product he/she intends to buy, namely its composition, to ensure that he/she is not allergic to its components. We do not accept responsibility in case of allergic reaction or other unwanted reaction caused by the Products we sell.

    In the event that the User finds, on other websites, hyperlinks (“links”) that allow him/her to access Boom Festival Bazaar or references to the Good Mood Online Store, we inform you that Good Mood holds no responsibility for these links or websites, nor for the contents contained in them. Good Mood will only be liable for damages suffered by the User if such damages result from breaches attributable to Good Mood's contractual obligations towards the User, or if the responsibility arises from applicable legislation. If the Customer has suffered damages related to the activity of Boom Festival Bazaar, Good Mood's liability will be limited to: damage to the Products, reasonable and verifiable costs incurred by the User as a result of the breach by Good Mood of these Terms of Service.

     

    Section A.4. – Products and Price

    4.1. Product Photographs: All Products featured on Boom Festival Bazaar are described as accurately as possible. The photographs shown are merely illustrative, so it is recommended that you consult the Product details for better information about the respective characteristics of the Products you intend to purchase. The Client should read the description of the Products as carefully as possible and, in case of any doubts, should contact Good Mood through the e-mail bazaar@boomfestival.org. Due to the type of electronic device used, colour settings, internet browser or others, the colours shown in photos on Boom Festival Bazaar may differ from the actual colours. Good Mood cannot be held responsible for such differences.

    4.2. Product Description: Good Mood publishes information on Boom Festival Bazaar in order to provide the best customer service and updates this information permanently. Information about Products marketed by Good Mood is displayed on Boom Festival Bazaar as provided by the manufacturer and/or authorized distributor, and is not reviewed by Good Mood. There may be technical inaccuracies and/or typographical errors, namely due to incorrect insertion of the price of a Product. If Good Mood verifies that there was an inaccuracy and/or typographical error in the insertion of the Product price on Boom Festival Bazaar, it will inform the Client upon receipt of the order, allowing the Client to cancel or modify their order.

     

    SECTION A.5. - CLIENT SUPPORT

    5.1. Inquiries: bazaar@boomfestival.org

    5.2. Complaints: For any questions and complaints regarding purchases made at the Boom Festival Bazaar, you can always get in touch through the contacts above. More information on the Directorate-General for Consumer website: www.consumidor.pt.

    5.3. Complaints Book: https://www.livroreclamacoes.pt

     

    SECTION A.6. – ALTERNATIVE DISPUTE RESOLUTION

    6.1.Good Mood is subject to necessary arbitration or mediation, in the context of consumer disputes of low economic value (up to €5,000) when, by express option of the consumers, they are submitted to the arbitration court attached to the consumer dispute arbitration centers legally authorized. Currently, the following Consumer Dispute Resolution entities exist in Portugal:

    • Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (CNIACC)
    • Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra (CACCDC)
    • Centro de Arbitragem de Conflitos de Consumo de Lisboa (CACCL)
    • Centro de Arbitragem da Universidade Autónoma de Lisboa (CAUAL)
    • Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACC RAM)
    • Centro de Informação e Arbitragem do Porto (CICAP)
    • Centro de Informação e Arbitragem do Vale do Ave (TRIAVE)
    • Centro de Informação e Arbitragem do Vale do Cávado (CIAB)
    • Centro de Informação, Mediação e Arbitragem do Algarve (CIMAAL).

    6.2. Consumer Disputes: In case of national and cross-border consumer disputes, within the online scope, the consumer can turn to the European Consumer Center through the ODR Platform ("online dispute resolution"), for the dispute resolution of contractual obligations arising from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution HERE for purchase and sale contracts or for national or cross-border online services.

     

    SECTION A.7. – GENERAL PROVISIONS

    • Partial Annulment: If any of these Terms of Service or any provision of a contract is declared null and void, by firm resolution by a competent authority, the remaining Terms of Service shall remain in effect, unaffected by such declaration of invalidity.
    • Sole Agreement:These Terms of Service and all documents to which express references are made constitute the entire agreement existing between us and the User and/or Customer, regarding the object of the contract, and supersede any other agreement, agreement or promise previously established between Good Mood and the User and/or Customer, either verbally or in writing.
    • Relationship between the Parties: Good Mood and the User acknowledge that they have consented to the conclusion of the contract without having trusted any statement or promise made by the other party or that may interfere with any written statement in the negotiations entered into by both parties before this agreement, except as expressly mentioned in these Terms of Service.
    • Jurisdiction:Without prejudice to the provisions of Section 6, the User and Good Mood agree that any legal issue related to the use of Boom Festival Bazaar shall be settled exclusively in the Court of the District of Castelo Branco, Portugal, without prejudice mandatory provision to the contrary in Portuguese legislation, community directive or international treaty.

     


    SECTION B

    PURCHASE CONDITIONS ON BOOM FESTIVAL’S STORE

     

    SECTION B.1. - ORDERS

    • Order Processing: To place an order on Boom Festival Bazaar, you need to have a valid and frequently used e-mail account. If you are registered on Boom Festival Bazaar, simply login by entering your registration credentials. Placing an order on Boom Festival Bazaar is very easy:

     

    1

    Browse Boom Festival Bazaar and find the Products you want to buy;

    2

    Add your favorite Products to the shopping cart using the “add to cart” button;

    3

    When you understand that you have already chosen all the Products you wish to purchase, complete the purchase by going to your shopping cart and clicking on “checkout” or “pay”;

    4

    You will see the list of Products you have chosen. Click on the “continue to shipping” button to continue the purchase process;

    5

    Then, fill in your personal data in a form (please pay attention to filling in the address, as well as all fields marked with the red asterisk character, as they are mandatory fields);

    6

    If you wish to send your order to an address different from the billing address, then you must select the box “send to a different address” and fill in the requested data;

    7

    Review your order, select the payment method and select the option in which you agree with the Terms of Service;

    8

    Before confirming the order, you will be able to view the estimated costs of shipping the Products;

    9

    If the order is as desired, confirm the order;

    10

    Finally, you will receive an order confirmation via email;

    11

    After making the payment for the entire order, you will only have to wait the days foreseen for the postal shipment of the Products or for collection at the store.

     

    • Order Cancellation:If you place an order and wish to cancel it, you can proceed with the Free Termination of the Contract within these Terms of Service, through the contact form or via e-mail bazaar@boomfestival.org. However, in this case, the User must bear the costs of returning the Products. If the ordered Products are Products whose characteristics compromise their quality, returns will not be accepted.
    • Reasons for Refusing to Process an Order:Good Mood reserves the right to refuse any order, regardless of the reason, and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase, even if it already has been accepted or confirmed by Good Mood, namely in the following situations:
    • The information on the invoice is not correct or verifiable;
    • The order is flagged by the website's security systems as an incorrect or irregular order, or an order susceptible to fraud;
    • When it is not possible to deliver the order to the address provided by the Client;
    • If you consider that the Client did not have the capacity to carry out that act;
    • If it is found that there was an error in the presentation of the price of the Product(s);
    • Assuming that the order comes from a reseller.
      • Unavailability of Stock:Good Mood reserves the right to inform the Client, within 72 (seventy-two) hours after receiving the order, of the unavailability of any Product ordered. After informing the Customer of this unavailability, the contract is considered automatically resolved for the unavailable Product, and the Customer is guaranteed that he/she will not incur any costs due to the cancellation of the order regarding the unavailable Product, and being canceled in the due proportion, the amount shown on the Client's account statement. The contract will remain in effect and will produce its normal effects for other Products eventually ordered, unless otherwise indicated by the Client.

     

    SECTION B.2. – PRICES AND PAYMENTS

    • Prices: All prices on Boom Festival Bazaar are in EUR/€. The price shown for each Product on Boom Festival Bazaar does not include its transportation costs, but it does include the Value Added Tax (VAT) rate in effect in Portugal at the time of purchase. At the end of the order, the total price specified includes VAT and shipping costs, calculated for each order depending on the place of delivery and the weight of the order.
    • Price Changes: Despite Good Mood's extreme attention to keeping all information up-to-date, some Products may contain an incorrect price, so we will check prices whenever we process orders. If the price of the Product is lower than the advertised price, the difference will be returned to the Customer. If the price is higher, the Customer will be informed by email and the order is subject to new confirmation by Customer.
    • Customs Duties and Charges: For all shipments destined to non-EU countries, orders may be subject to Import Duties and/or Taxes to be charged as soon as the order arrives in the recipient's country. Good Mood's shipments are made in accordance with the Incoterm Delivered Duty Unpaid (DDU – Duty Unpaid Delivery), which means that Good Mood does not charge Customs Duties and/or Taxes to extra-community countries, and cannot predict which ones may turn out to be these costs. If orders are subject to any additional charges, these will be charged directly by customs in the destination country. The Client should contact their local customs services for more information.
    • Payment Methods: Good Mood urges the Client not to pay by any other means not specified on Boom Festival Bazaar. If you try, Good Mood cannot be held responsible for the loss of payment or any other damages that may result. On the Boom Festival Bazaar website, you can pay by the following means:

     

    CREDIT CARD / DEBIT CARD / BITCOINS

    When placing an order, the amount will be debited from the Customer's credit card account at the time of confirmation of the order by the Customer.

    All transactions will be forwarded to a secure online banking system, provided by STRIPE, which accepts payments with Visa, MasterCard, American Express and Apple Pay cards (using Safari browser only).

    The Client may also pay with BitCoins, which are processed by BitPay.

    Good Mood does not store any card numbers or any type of information related to the act of payment.

    Good Mood advises the Client to use virtual credit cards.

     

    SECTION B.3. – SHIPPING AND DELIVERIES

    • Shipping: Products ordered on the Online Store will be shipped and delivered on weekdays, from Monday to Friday via CTT NATIONAL POSTAL SERVICE, CTT EXPRESSO or DHL. Orders within Portugal are sent by CTT Expresso. Orders outside Portugal and within the European Union, weighing up to 2kg, will be sent by CTT. Orders within the European Union weighing more than 2kg, as well as orders for non-EU countries, are sent by DHL.
    • Costs: The costs with the dispatch of the ordered Products will be added to the value of the order in the process of its conclusion. The Customer is expressly informed of this amount before confirming his/her order. Transport costs do not include any import taxes that may be charged upon entering the Customer's country of destination.
    • Deadlines:Delivery times may be slightly longer during sales, holidays and holidays. With these exceptions, the normal estimated delivery times will be:

     

    DESTINATION

    DELIVERY TIMEFRAMES

    Portugal

    1 to 2 working days

    Madeira & Azores

    2 to 5 working days

    European Union

    2 to 5 working days

    Resto da Europa

    2 to 12 working days

    EUA & Canadá

    3 to 12 working days

    Resto do Mundo

    3 to 12 working days

     

    • IMPORTANT:Good Mood only ships orders on working days. Thus, to estimate the delivery time of orders, weekends or public holidays are not counted. The delivery times described above are for guidance only, and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination. Any delay in the shipment of Products, given the estimated dates presented, does not entitle the Client to compensation. Orders sent by CTT Expresso and DHL require a signature upon delivery. Good Mood will not be able to change the delivery address of the orders, from the moment they are dispatched. If the Client does not claim his/her order with the transport company within the time allowed, and the order is returned to Good Mood, the transport costs of a new order shipment will be borne by the Client. If the Client wishes to receive the order before a certain period or on a certain date, he/she must inform Good Mood before signing the contract. In these situations, Good Mood will agree with the Customer on the best way to ship the order.
    • Delivery Status:In principle, all orders are shipped from Good Mood's warehouse within a maximum period of 10 days after payment confirmation. Once the order is shipped, Good Mood will send an email to the Customer with instructions for tracking the shipment and for collecting the order. For all orders, the shipment confirmation will include the carrier indication as well as the shipment tracking number information. The Customer may track his/her order on Boom Festival Bazaar, using the tracking number provided when confirming the shipment.
    • Delivery concluded:Since CTT Expresso and DHL require a signature at the time of delivery of the orders, the Customer, or a representative, must be present at the destination address, upon delivery, whenever the order is shipped by one of these carriers. In these situations, Good Mood considers orders as “delivered / concluded” when the Customer, or a representative, signs the receipt at the delivery address indicated by him/her.
    • Expeditions and Collections:During the registration process on Boom Festival Bazaar, the Customer will have to indicate details of personal address. Orders will be delivered to the address defined as the Customer's address. If the Customer wants the order to be sent to an alternative address, this address must be indicated at the time of completion of the order. If the Customer intends to ship Products to more than one address, he must place an order to each of these addresses. In this case, the Customer will be charged a shipping cost for each order placed. With the tracking number provided for each order, the Customer can track it at any time. Due to restrictions imposed by carriers and the risk of credit card fraud, orders placed at Boom Festival Bazaar are not delivered to POs.
    • Successful Delivery and Shipping:We can only guarantee that all orders leaving the store are in the best condition and without any damage. We are not responsible for the bad condition of the order at the time of delivery. We also emphasize the fact that the good delivery of an order is achieved if the shipping address of the Products is well indicated by the Customer and assuming that the responsible carrier will take the greatest care in transporting it. We urge the Customer, upon delivery of all shipments, to carefully inspect the box before signing the delivery document. If, for any reason, the packaging appears to be tampered with and/or damaged, please sign the delivery document with reservations, or refuse delivery. If you accept the delivery of the order with reservations, or if you refuse it, please immediately make a complaint to the carrier and contact Good Mood via email bazaar@boomfestival.org.
    • Non-Delivered Orders Chargeable to the Customer:If the order is not successfully delivered to the Customer's address, due to some reason attributable to him (absence of a person at the address, wrong telephone contact, wrong or incomplete address, non-compliance with regulations of import, etc.), according to the commercial agreement with Good Mood, there may be a risk that the order will be returned at the Customer's expense, including any import fees that may be charged upon re-entry into Portugal, in the case of shipments to extra-community countries. These costs will be deducted from any possible reimbursement.
    • Non-Delivered Orders Attributable to Good Mood:If for any reason attributable to Good Mood it is not possible to deliver the ordered Products, within 30 (thirty) days after confirming the order, a new date will be proposed to the Client for delivery. If this new date is not convenient for any reason, the Client may terminate the contract, without any expense or charge. The Client will be reimbursed for all amounts paid in the meantime, within a maximum period of 30 (thirty) days from the termination of the contract.
    • Risk and Transfer of Ownership:Good Mood insures each purchase during the transit period, until delivery to the Client. In the case of orders that require a signature upon delivery, it will be upon delivery that responsibility is transferred to the Customer. If the Customer designates a recipient other than himself/herself for the purpose of delivery, then he/she accepts evidence of a signature as proof of delivery and compliance by Good Mood and the corresponding transfer of responsibility thereof.
    • Force Majeure:In case of force majeure, Good Mood's obligations may be delayed. The contract between Good Mood and the Client may, in such cases, be partially or completely terminated by either party. Force majeure is considered whenever situations of war, civil war, revolution, mutiny, government measures, strikes, blockades, pandemics, natural disasters or an act of God. In any of these cases, Good Mood will do its utmost to resolve the issue with the Client as soon as possible.
    • Termination of the Contract in the Event of Delayed Delivery:The Client will always have the possibility to terminate the contract if the order is not delivered within 30 (thirty) days after its confirmation, being refunded for all amounts paid in the meantime.

     

    SECTION B.4. – FREE RESOLUTION OF THE CONTRACT

    4.1. Right to Free Termination of the Contract: If, for any reason, the Customer is not satisfied with the order, he/she may terminate the contract within a TERM OF 14 DAYS (fourteen days)from the day following receipt of the order. The Customer will subsequently be reimbursed for all amounts paid, with the exception of transport costs. The exercise of the right of free withdrawal does not affect the Customer's right to inspect, with due care, the nature, characteristics and functioning of the Product. The Customer may be held responsible for the depreciation of the Product, if the manipulation carried out to inspect the nature, characteristics and functioning of that Product exceeds the manipulation that is usually permitted in a commercial establishment.

    THE COSTS OF RETURNING THE ORDER, IN THE EVENT OF FREE RESOLUTION OF THE CONTRACT WITHIN THE INDICATED PERIOD, ARE CHARGED TO THE CUSTOMER.

     

    GOOD MOOD DOES NOT RECOGNISE THE RIGHT TO FREE TERMINATION OF THE CONTRACT IN THE FOLLOWING SITUATIONS:

    Providing goods made to customer specifications or manifestly customised;

    Supply of goods that, by nature, cannot be returned or are likely to deteriorate or quickly become out of date, which means that all foodstuffs are not covered by the Right to Free Resolution;

    Supply of sealed goods that cannot be returned, for reasons of health or hygiene protection when opened after delivery;

    Supply of goods that, after delivery and by their nature, are inseparably mixed with other Products.

     

    These type of Products can only be returned if they contain defects or are non-compliant with the ordered features, in accordance with current legislation.

     

    Return costs are borne by the Customer.There is no place for the return of any customs duties, taxes or additional charges that the Customer may have incurred (see Section B.5.)..

    4.2. Exercise the right to free terminate the contract. In order to exercise the right to terminate the contract, the Client may, by any means, communicate this intention to Good Mood, namely:

    1. Through the form attached to these Terms of Service, communicating your intention to terminate the contract, indicating, for this purpose, the order number provided to you with the order confirmation. If you do not wish to terminate the contract for all Products in the order, you must also list the references of the Products covered by the termination of the contract. The Client can also contact Good Mood via email at bazaar@boomfestival.org.

     

    SECTION B.5. – RETURN OF PRODUCTS

    • Free Termination of the Contract:After receiving the request for free termination of the contract, Good Mood will confirm the termination to the Client and send an email with the return coordinates, enabling the return of the Product. Products to be exchanged or returned must be in good condition, complete and properly packed in the original packaging, if any. The Client is only responsible for the depreciation of the Products resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the Products. The Client must return the Product within a maximum period of 14 (fourteen) days after receiving this email, otherwise Good Mood will not accept the termination of the contract. If the Products are not received by Good Mood within this period of 14 (fourteen) days, the Client will be contacted by email in order to demonstrate via documents that the Products were returned within the indicated period. If the Customer does not demonstrate via documents that he/she has returned the Products, Good Mood reserves the right not to accept the termination of the contract. When returning the Product, the Customer must clearly identify the order with the customs authorities and all transport forms as "RETURNED GOODS", and must also write this expression on the outside of the box, in a clearly visible place. All Products will be checked upon arrival at our service and will only be accepted for exchange or return if they respect the return conditions.
    • Refunds:Refunds will be processed within a maximum period of 14 (fourteen) days from the date Good Mood receives the returned Product and confirms its good condition. The refund will be made using the same payment method used to pay for the order on the online store.
    • Nonconforming Products:The return of nonconforming Products will only be accepted if the Products already show the defect at the time of delivery to the Customer. The Good Mood team makes a great effort to carefully check all Products to detect any defects in the Products, before proceeding with their shipment.
    • Good Mood reserves the right to request photographic support regarding nonconforming Products or wrongly shipped merchandise, before authorizing the return, for the purposes of reimbursement of shipping costs.
    • All Products returned as nonconforming will be properly inspected upon receipt and all Products subject to normal wear and tear will not be considered nonconforming.
    • The Client can choose to send a replacement Product or refund the amounts paid.
    • Refunds for nonconforming Products will be made within thirty (30) days after receipt of the returned Products.
    • If Good Mood cannot replace the nonconforming Product, it will refund the amount paid through the payment method originally used.
    • All costs incurred by the Client, including those relating to the transport of the Product, both for shipping and for return, will be returned to the Client.
    • Under the terms of the applicable legislation, the Customer may exercise his/her warranty right, if a Product is not in conformity, within a period of 3 (three) years from the date of delivery of the Product, having to present the same, without signs of misuse, with the respective proof of purchase.
    • Perishable Products, Products with limited durability and others that, by their nature, are incompatible with the application of the guarantee regime, are not covered by the guarantee.
      • Exchanges:If, for any reason, the Customer is not satisfied with the order, he/she may exchange the goods as defined in Section B.4. of these Terms of Service (‘Right to Free Termination of the Agreement’). If the Product that the Customer intends to exchange is eligible for exchange, as defined in the aforementioned Section B.4., the Customer will bear the cost of returning the Product. As soon as the Products to be exchanged are received and checked, the new Product will be shipped immediately, and the Client must bear the costs of the new shipment.

    The shipping costs for the exchange of the Product are the sole responsibility of the Customer.

    • Final Provisions:As in exercising the right of withdrawal, all Customs Duties, taxes or additional costs that the Client may incur will not be refunded by Good Mood in case of exchange of Products. Good Mood does not guarantee stock availability for Product exchange purposes.

     

    ANNEX

    FORM FOR EXERCISING THE RIGHT TO FREE RESOLUTION

     

     

    Invoice n.º

    Date of issuing:

    Tax Identity Number:

    Name:

     

    FREE RESOLUTION REQUEST

     

    This is to inform you that I, ………………………………………………………………..,

    resident at  …………………………………………………………………………………,

    I wish to freely terminate the sales contract for the following product(s) [indicate products and quantities] ……………………………………………………………………

    ……………………………………………………………………………………………...…………………………………………………………………………………………………..…………………………………………………………………………………………..………………………………………………………………………………………………..…………………………………………………………………………………………………..…

    received on ………………………………..…………………………………………………

     

    _________________________________                  _____________________________

    (Date sent)                                                                   (Client Signature)

     

    This form must be completed in full and placed inside the package containing the Products to be returned. The package must be sent via CTT      . To benefit from the Right of Free Resolution, the customer has a period of 14 calendar days from the date he received the current Product. For any clarification, please do not hesitate to contact us.