FAQ

This online shop was born amid the Covid-19 pandemic. A whole independent culture was at risk and the need for a new model became more important than ever.

Therefore Boom Festival, a biennial festival that gathers free spirits from all over the globe, developed a brand new collaborative project with small producers and craftspeople. Inspired by the festival’s flea market, and the wide array of artists within Boom.

The intention is to practise an alternative way of trading products within a community of like-minded beings, thus contributing to the creation of a new economic model.

This drives the Bazaar’s policy, which ensures: products are ethically sourced, workers are fairly paid and items are made with a standard of high quality.

By doing so, we want to create a non-mainstream system, based on responsible supply chains, with the well-being of people and planet at the very core. Our ultimate aim is to inspire a responsible lifestyle.

Boom Festival Bazaar operates within a specific sustainability framework. For us, sustainability results from the rippling effect of projects that create a positive impact on society and the planet, ultimately bringing about land regeneration, social and cultural transformation.

In the act of a purchase, this translates into making sure you have all the information at hand to make a conscious decision.

A sustainable purchase is one that answers to a necessity, prioritises products that come from an ethical source, products that are made to last, ensures fair paymentto workers and respects the planet’s natural cycles.

Within Boom Festival Bazaar you can find responsible apparel and accessories co-created by Boom Festival with carefully selected brands. You can also find art prints, photography prints and books. All products available on Boom Festival Bazaar are made respecting people, animals and the planet.

All our community members are evaluated via our personalised Responsibility Survey. All co-producers must honour the principle Made With Love, in addition to at least one further principle, which corresponds to their own brand values.

We developed our brand as an in-depth study of operations and production processes to guarantee each co-producer member compliance with our Responsibility Principles.

Sustainability for us means having a positive impact on both society and the planet. A reality where the activity developed by any sort of organisation will pursue adding value to all stages of the supply chain, end-use and end-of-life.

There is currently no evidence to show that Covid-19 can spread via products. According to the information at hand, it is safe to receive packages.

We continue to closely monitor all government and Public Health advice and health safety guidelines and will let our community and citizens know if anything changes.

You may pay with Visa Credit, Visa Debit, Mastercard, American Express, Apple Pay (only on Safari browser) and Bitcoins.

Not to worry! Sometimes it takes a while before the order confirmation enters your inbox. Make sure to also check your email’s junk mail/spam.

If you don’t receive your order confirmation within an hour and you can’t find it in your junk mail, please reach out to our team and we will get back to you as soon as possible.

If your order hasn’t been sent yet you can correct them. Nevertheless, our team is here to support you. Please contact us and we will get back to you as soon as possible.

You can purchase a gift card on our Boom Festival Bazaar website HERE.

Then you will receive an email with your gift card and one unique code, to be used at the check-out, after choosing the products to get. 

If your order is over the value of the gift card you will be asked to pay the difference. If the value of your purchase is below the value of your gift card, you will be able to use the difference on your next purchase.

The gift card is valid for one year after the date of purchase.

All products are shipped by Boom Festival Bazaar. You will receive all your products in one package and shipment. On every product page we share estimated handling timeframes (expressed in working days).

Please check the information available on the Delivery Timeframes page. You’ll be able to check the associated shipping fees on the check-out of your order, once you have confirmed your intent to purchase in your cart.

If you have any questions about delivery, please contact us and we will get back to you as soon as possible.

Products are shipped worldwide, except for the USA at the moment.

You can find information on shipping fees and delivery timeframes on the check-out of your order, once you have confirmed your intent to purchase in your cart, or in the Delivery Timeframes page.

If you have any questions about delivery, please contact us and we will get back to you as soon as possible.

Under EU Consumer Rights, you have the right to cancel your order within 14 days. However, because we process orders quickly, if your package has already shipped, you can simply return it to us upon arrival for a full refund. If you need to modify or cancel an un-shipped order, please reach out  to our team promptly so we can assist.

Prices displayed on the website include taxes. When you proceed to purchase your order, shipping fees will be included on the final price.

Please note that customs fees may be applied to your order. These custom fees are not included in the final price, depending on what country you are ordering. The shipping country is indicated on each product page of the Boom Festival Bazaar.

If you have any questions about duties and taxes please contact us and we will get back to you as soon as possible.

We do not ship to multiple addresses per order. Please place a separate order for each destination, if you would like to ship to multiple addresses.

Follow this link and insert both your tracking number and email address to follow your order. In case of doubt please please contact us and we will get back to you as soon as possible.

Our clothing is packaged in deadstock bags, which are made of excess and surplus fabric from our Portuguese partner factory. Our clothing and accessories are shipped in compostable mailers and all other items are shipped in recycled or recyclable cardboard boxes.

We hope you fall in love with the products you ordered from Boom Festival Bazaar!

However, if the product is not what you expected, you have the right to return the product within 14 consecutive days after receiving it.

The product must be in the same condition in which you received it, with minimal handling necessary to inspect the item, and preferably in its original packaging.

All returns must be made directly to us. When willing to return the product, please fill in our return form. After you have sent the return form, you will receive information on where to return your product to. We kindly ask that you wait for our contact before returning your order.

Be sure to include your name and the order number on the return package. You are solely responsible for the return's shipping fees.

Please note that some items cannot be returned. More info about delivery and returns may be found HERE.

If the item you received was defective or damaged  we will refund you the full value of your order, including shipping costs, and organise the returning the item to us.

If you would like to return your item please contact us through our return form HERE.

Right here.

We can offer a refund as a Boom Festival Bazaar Voucher, to spend in any item in the Bazaar, or it can be made to he same method of payment used in your order (credit/debit card, Bitcoin, etc).

If you return your full order within the 14-day withdrawal period, we will refund the item price plus your initial shipping costs. You are responsible for the return shipping costs to send the item back to us.

If the item you received was defective or damaged we will refund you the full value of your order, including shipping costs, and organise the returning of the item to us.

You have the right to exchange your product within 14 consecutive days after receiving your order. Please fill out our return form HERE first, and our team will provide you with the correct return instructions and shipping details.

You will be responsible for the shipping fees involved in returning the item and getting a new one, unless otherwise stated.

The product must be in the same condition in which you received it, with minimal handling necessary to inspect the item, and preferably in its original packaging

Your new item(s) will not be shipped until we receive the item(s) you returned.

Please note that some items cannot be exchanged. More info about exchanges and returns may be found HERE.

If you wish to complain about a product, please fill out our contact form.

If the packaging appears damaged upon delivery, please refuse the package or note the damage with the courier. If an item arrives damaged or defective, please notify us immediately at bazaar@boomfestival.org with photos so we can organize a prepaid collection or replacement. (All physical goods are covered under standard EU legal warranty protections).

Please reach out here to request size guide support.

Creating a Citizen Account and visiting the Boom Festival Bazaar while logged in is a great way to make your experience even more enjoyable: you’ll be able to track your order’s history, get our newsletter with updates on our products and community and proceed with faster check-outs.